2013 - Volume #37, Issue #3, Page #08
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Family-Run Company Has 9 Websites For Online Parts
If you’re restoring a car or truck from the 1930’s to current models, you’ll do well to put in a call to Mill Supply or visit their website, Rustrepair.com. “We’ve got thousands of replacement panels and parts that fit Chevy, Ford, Dodge and some imported vehicles,” says John Shega, Marketing VP. “Our inventory is huge and we’re used to taking orders and sending them out the same day.” The company warehouse located near Cleveland covers nearly 40,000 sq. ft. Rustrepair.com carries body side panels, quarter panels, bumpers, hoods, radiators, fuel tanks, mirrors, lamps, oil pans, brake pads and just about any other part needed to repair a vehicle. It’s one of several parts supply businesses owned by Mill Supply, an Ohio company started by Milbert Moritz in 1944. “For 70 years the company has lived by the philosophy of quality parts at a competitive price delivered on time,” says Shega. The company now has 9 separate websites that index, categorize and list hard-to-locate parts for step vans, lift gates, walk in vans, trailer towing, landscaping, lawnmowers and snowplows.
Shega says that Mill Supply’s business model revolves around personal service and efficient delivery. The company’s websites are updated every day with new photos, design upgrades and interface enhancements to improve customer service. Mill Supply also has a phone staff to answer questions and provide product information that helps customers with their orders.
Shega says the Rustrepair segment has parts for vehicles from the early 1930’s up to current day models. “We thought back in the mid 80’s we’d get away from rust repair, because manufacturers are making more rust resistant material, but there’s a better market now than ever. Pickup trucks and super crews have good engines and frames, but rocker panels and cab corners rust out, and we have the parts to replace them.” Shega says the company stocks all of the replacement parts and sources its inventory from three manufacturers in the Cleveland area.
Shega says if someone has the brand name part number, they’re able to use their database and cross reference parts numbers in the company supply chain. “We stock 95 percent of what we sell and can ship the order the same day if we receive it by 4 p.m. Eastern time,” Shega says.
Contact: FARM SHOW Followup, Mill Supply, Inc., P.O. Box 28400, Cleveland, Ohio 44128 (ph 800 888-5072; www.millsupply.com).
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